PRIVACY POLICY

At Provahan Infotech Private Limited , we respect your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our website www.Provahan.com (the "Website"), mobile application (the "App"), and any related services (collectively, the "Platform").

This Privacy Policy applies to information that we collect:

• On or through the Platform, including the Website and App;
• In email, text, or other electronic communications between you and Provahan;
• When you create an account, post content, submit data, or otherwise interact with features on the Platform;
• Through mobile and desktop applications you download that interface with the Platform;
• When you interact with our advertisements, social media handles, or partner services that link to or reference this Privacy Policy.

This Policy does not apply to information:

• Collected offline or through any other websites or services not operated by Provahan;
• Collected by third parties, including any content or links that may be accessible from or through the Platform;
• You provide to or is collected by any third party (including our service providers, advertisers, or affiliates) unless otherwise stated.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. If you do not agree with our policies and practices, please do not access or use our Platform. By continuing to use our services, you agree to the terms of this Privacy Policy.

We may revise this Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Platform following any such changes constitutes your acceptance of those changes. Therefore, we encourage you to review this Policy periodically.

CHILDREN'S PRIVACY

Our Platform is not intended for use by individuals under the age of 18 years. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use or provide any personal information on this Platform, register on the Platform, make any purchases, use any interactive features, or otherwise transmit any information about yourself to us, including your name, address, contact details, or any user credentials.

If we become aware that we have inadvertently collected personal information from a person under the age of 18 without appropriate parental consent or legal justification, we will take steps to delete such information from our records in accordance with applicable laws.

If you believe that we may have collected information from or about a child under 18, please contact us at:

Contact: +91 8428427425

Grievance Officer Contact: Guru Ethiraj

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

1. We collect various types of information from and about users who access or interact with our website and mobile application (collectively, the "Platform"). This includes both personally identifiable information and non-personal data that help us improve the functionality and experience of our services.
2. The information we may collect includes personal data such as your name, postal address, email address, phone number, and, where applicable, government-issued identification details like PAN, Aadhaar, or driver's license. These identifiers are collected when you voluntarily submit them through our registration forms, service requests, or other interactions on the Platform.
3. We may also collect non-personal information that does not directly identify you but relates to your usage patterns or preferences. This includes demographic details, feedback submitted through surveys or forms, and any other information that helps us tailor our services to better meet user needs. Additionally, we collect technical and device-related information automatically when you browse or interact with the Platform. This may include your IP address, browser type, device identifiers, operating system, referring URLs, access times, and data regarding your activity on the Platform. Such information is typically collected using cookies, web beacons, pixels, and other tracking technologies that help us analyze usage trends and ensure platform security.
4. In some cases, we may receive information about you from third-party sources such as our business partners, service providers, or publicly available records. This may occur during identity verification, onboarding, or when you access our Platform via integrated services or external platforms. All the information we collect is used in accordance with applicable data protection laws, including the Information Technology Act, 2000, and, where applicable, the Digital Personal Data Protection Act, 2023.

INFORMATION YOU PROVIDE TO US

1. We collect information that you voluntarily provide to us when you use our Website or mobile application. This includes details submitted through forms, registrations, or other interactions with the Platform. For instance, when you register to use our services, subscribe to our newsletters, participate in promotional activities, or request customer support, you may be asked to share personal details such as your name, contact number, email address, and other relevant data.
2. You may also provide us with information when you communicate with us, including through email, support tickets, or other correspondence. We may maintain records of these communications to assist with customer service, improve our services, and comply with legal obligations. In addition, we may request information in connection with surveys conducted for research purposes. Participation in such surveys is voluntary, and the data collected helps us better understand user preferences and improve our offerings.
3. Where transactions are involved, such as purchases or service orders through the Website, we may collect financial and billing information necessary to process and fulfill those transactions. This could include your payment details or transaction history. We may also collect information about your search queries or browsing activity on the Website to enhance your experience, personalize content, and improve the overall functionality of our Platform.
4. Users may also choose to post or submit content that is made publicly visible or shared with third parties through our Website (referred to as "User Contributions"). These may include comments, reviews, or other content shared in community forums or public areas of the Website. Please be aware that User Contributions are made available at your own risk. While we may provide privacy settings or access restrictions for certain areas, no security system is completely foolproof. We cannot guarantee that unauthorized parties will not access or misuse information you choose to share publicly or with other users. Accordingly, we advise caution when submitting any personal or sensitive information through public sections of the Website.

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate and interact with our Website or mobile application, we may automatically collect certain information about your device, browsing actions, and usage patterns through the use of automated data collection technologies. This information helps us improve user experience, enhance security, and tailor services to your preferences. The types of data we may collect automatically include details of your visits to our Website—such as traffic data, location data, logs, and other communication data—as well as the pages and resources you access and use. We may also gather technical information about your device and internet connection, including your IP address, operating system, browser type, and screen resolution.

The information collected automatically may be aggregated or statistical in nature and does not typically identify you personally. However, it is possible that we may associate this data with personal information we collect in other ways or receive from third parties. This enables us to provide you with an improved and more personalized browsing experience. For example, it allows us to estimate audience size and usage patterns, store your preferences for future visits, speed up searches, and recognize you when you return to the Website.

We employ a variety of technologies to support this automatic data collection, including:

Cookies:

These are small data files stored on your device that help us recognize your browser and capture certain user preferences. Most web browsers accept cookies by default, but you can modify your browser settings to decline cookies. However, disabling cookies may affect your ability to access certain features or functionality on our Website.

Web Beacons:

These are small graphic elements embedded in our web pages and emails that allow us to count page visitors or email readers and compile website statistics. They are used to verify system integrity, track engagement, and monitor content performance.

Flash Cookies:

Certain features may use local stored objects (commonly referred to as Flash cookies) to retain your preferences or Website activity. Flash cookies are not managed through standard browser settings.

Please note, while we may not collect personal information automatically, we may link this non-personal data with personal information collected through other means, such as account registration or interactions with our services.

THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content, applications, and advertisements on our Website may be served by third parties, including ad networks, advertisers, analytics companies, content providers, and application developers. These third-party entities may use cookies, web beacons, pixels, or other tracking technologies to collect information about you when you interact with our Website. This information may include data linked to your personal information or pertain to your online behavior over time and across different websites and online services.

The primary purpose of this data collection is to provide you with more relevant content, interest-based advertising, and a customized browsing experience. These technologies allow third-party providers to track your activities across the web and deliver advertisements or recommendations tailored to your preferences and browsing patterns. Please note that we do not control the data collection practices of these third parties, nor do we assume responsibility for how they use the data they collect. Their data collection and use are governed by their own privacy policies, and we encourage you to review them if you have any concerns about how your information may be used.

HOW WE USE YOUR INFORMATION

We use the information we collect from you, including any personal information, to operate, maintain, and improve our Website and to deliver the services and features you request. This includes presenting our Website and its content to you, responding to your inquiries, and providing you with information, products, or services that you specifically request.

We may use your information to fulfill any purpose for which you provided it, such as completing transactions, providing customer support, or managing your account. For instance, we may use your information to send you notices related to your account or subscription, including expiration and renewal notifications, if applicable. In addition, we may use your information to carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing, collections, or addressing service-related disputes. We may also use it to notify you about changes to our Website, services, terms, or policies.

If you participate in interactive features on our Website, such as forums or user submissions, your information may be used to facilitate those functions. We may also use the information for any purpose that we describe at the time you provide the data, or for any other purpose with your explicit consent. From time to time, we may use your information to contact you regarding our own or third-party products, services, or promotions that may be of interest to you.

We may also use the information we gather to help display targeted advertisements that align with the interests of specific audiences. While we do not share your personal information with advertisers without your consent, please note that if you interact with a targeted advertisement, the advertiser may infer that you meet its targeting criteria.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated, anonymized information about our users without restriction, as such data does not identify any individual. However, personal information that we collect or that you provide may be shared with our subsidiaries and affiliates, as well as with contractors, service providers, and other third parties engaged to support our business operations. These third parties are contractually obligated to maintain the confidentiality of your data and to use it solely for the purposes for which we disclose it to them. In the event of a merger, acquisition, restructuring, sale, or other transfer of Provahan's assets—whether as a going concern or as part of a bankruptcy or similar proceeding—your personal information may be transferred as part of that transaction.

We may also disclose your information to fulfill the specific purpose for which it was provided—for instance, if you use a referral or communication feature on our Website—or for any other purpose that we disclose when you provide the information. If you consent, or where applicable have not opted out, we may share your information with third parties for marketing their products or services to you. We may use your information to help advertisers display targeted content to appropriate audiences; although we do not disclose your personal information to them without consent, they may infer your interests based on your interactions.

Finally, we may disclose personal information where required by law or pursuant to legal processes, such as responding to court orders, government requests, or regulatory inquiries. This may also include disclosures to enforce our Terms of Use or other agreements, including for billing and collection purposes. Additionally, we may disclose personal data if we believe it is necessary to protect the rights, property, or safety of Provahan, our users, or others—such as for fraud prevention, security enforcement, or credit risk reduction.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We are committed to giving you meaningful choices regarding the personal information you share with us. To help you maintain control over how your information is collected and used, we have implemented several options. For instance, you may configure your browser settings to refuse all or some cookies, or to alert you when cookies are being sent. Please note, however, that disabling cookies may cause certain parts of our Website to become inaccessible or not function properly.

If you prefer not to have your personal information shared with unaffiliated third parties for promotional purposes, you may opt out by using the relevant options presented on our data collection forms or through your account settings. Similarly, if you do not wish to receive promotional emails from us, you may opt out by adjusting your user preferences or by following the unsubscribe instructions in our marketing emails. Please note that this opt-out will not affect transactional emails related to purchases, service updates, or other business-related communications.

ACCESSING AND CORRECTING YOUR INFORMATION

You may review and update your personal information by logging into your account on our Website and visiting your profile page. Additionally, you may request access to, correction of, or deletion of any personal information you have provided to us by contacting us. Please note that we may not be able to delete your personal information without also deleting your user account. We may deny a request to change or delete information if we believe doing so would violate any legal obligation or render the information inaccurate. If you choose to delete your User Contributions from the Website, be aware that copies may still be visible in cached or archived pages, or may have been stored by other users. Access to and appropriate use of information on the Website, including User Contributions, is governed by our Terms of Use.

DATA SECURITY

We have implemented a variety of measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers protected by firewalls. Any payment transactions and other sensitive information are encrypted using SSL technology to ensure secure transmission. However, the safety and security of your information also depend on you. If you have been given—or have chosen—a password to access certain parts of our Website, you are responsible for keeping this password confidential and not sharing it with others. We also encourage you to exercise caution when sharing information in public areas of the Website, such as message boards, as information posted there may be visible to all users. Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security during transmission. Any information you transmit is at your own risk, and we are not responsible for any unauthorized circumvention of privacy settings or security measures on our Website.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to update or modify this privacy policy at any time. Any changes we make will be posted on this page, along with a notice on the Website home page informing you that the privacy policy has been updated. If we make material changes to how we collect, use, or disclose your personal information, we will notify you either by email to the primary email address associated with your account and/or through a prominent notice on our Website home page or via another appropriate communication method. The date of the most recent revision is clearly displayed at the top of this privacy policy. It is your responsibility to ensure that we have your current and active email address and to periodically review this privacy policy and our Website for any updates.